Shipping policy

Shipping & Delivery Policy

Welcome to Polar Cold Plunge. We are dedicated to providing premium wellness equipment directly to your home or commercial facility. To ensure a completely transparent, secure, and reliable shopping experience, we outline our full shipping practices below. Every order is handled with maximum care and logistical oversight.

Shipping times shown throughout the website are estimates and may vary based on product availability, supplier inventory, freight scheduling, weather conditions, and destination.

1. Shipping Coverage Area

We provide free standard shipping to the 48 contiguous United States. At this time, we do not ship to Alaska, Hawaii, P.O. Boxes, or APO/FPO military addresses due to the significant size, weight, and specialized freight requirements of our inventory.

2. Order Confirmation

As soon as you place your order, you will receive an automated order confirmation email. This notification confirms that we have received your order request and have pre-authorized your payment method.

3. Order Processing & Handling Time

Orders are processed and prepared for freight forwarding quickly upon payment confirmation:

  • Standard In-Stock Items: Most cold plunges and pods require 1 to 2 business days to process, verify quality, and package safely for transport.

  • Oversized, Hybrid, or Heavy Equipment: Specialized units (including larger wood-fired or outdoor units weighing over 1,000 lbs) require an additional 3 to 5 business days for logistics alignment. This ensures that the freight carrier secures the proper multi-person crew and flatbed/liftgate configurations required for a safe departure.

4. Estimated Transit & Delivery Times

Once your order has cleared fulfillment and departed the supplier's warehouse, most deliveries arrive within 4–14 business days after processing. Delivery times may vary based on destination, carrier scheduling, weather conditions, and other factors outside our control.

5. Freight Carriers & Curbside Delivery Services

Due to the premium scale and heavy physical weight of cold plunges, all shipments are executed via trusted national LTL (Less-Than-Truckload) freight companies and heavy parcel carriers. Orders may ship via ABF Freight, UPS, FedEx, or other regional freight carriers depending on the product, supplier, and destination.

Standard Curbside Delivery Protocol: Most oversized products are delivered via curbside delivery. Certain products or suppliers may offer upgraded delivery services when available. The freight operator will unload the crated equipment from the vehicle onto the curb or the edge of your driveway using a heavy-duty hydraulic liftgate. The driver is not authorized to move the product into your home, backyard, garage, or up any stairs/structures.

Delivery Scheduling: Once the freight shipment arrives at the local distribution terminal nearest to your destination, the carrier will contact you directly via the phone number provided at checkout to arrange a specific day and delivery window. Someone aged 18 or older must be present to inspect and sign for the cargo.

6. Shipment Notification & Real-Time Tracking

Tracking information will be provided via email within 24 hours of your order departing the warehouse facility. This notification will be sent directly to the email address provided to us at checkout.

7. Unboxing, Damaged Cargo, & Claims Procedures

We pack our equipment to withstand rigorous transit; however, physical exceptions can occur. You must carefully inspect the external crating/packaging upon arrival before signing the driver's delivery receipt.

  • If you notice minor puncture holes or slight damage to the cardboard box or wrapping, write "Damaged upon inspection" explicitly on the driver's delivery slip before signing.

  • If the product arrives severely structural or visibly broken, reject the shipment entirely, refuse delivery, and take clear digital photographs immediately.

Report any delivery or structural irregularities to our support staff within 48 hours of your delivery window so we can file an instant claim with the carrier and expedite your resolution or replacement unit.

8. Delays, Backorders, & Custom Adjustments

In the event that an item is identified as out-of-stock, subject to custom manufacturing, or delayed by natural freight network variables, our staff will contact you directly via email or phone within 48 hours to provide a comprehensive update on production schedules and revised delivery timelines.

9. Return & Refund Policy

For information on item eligibility, restocking fees, or starting a return for items not affected by freight transit damage, please review our comprehensive Return & Refund Policy link located in our website footer.

10. Customer Service & Contact Information

For answers to tracking questions, status updates, or general inquiries regarding freight arrangements, please reach out directly to our dedicated customer support team:

  • Store Name: Polar Cold Plunge, LLC

  • Website URL: https://polarcoldplunge.com

  • Direct Support Phone: 888-739-1810

  • Central Email Inbox: sales@polarcoldplunge.com

  • Live Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM PST

  • Online Storefront: Open 24 Hours / 7 Days a Week